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Important Notice

“By clicking on the link, you will be redirected to a third-party website/platform. We will not assume any responsibility or liability for the availability, accuracy, pricing, policies or performance of the services provided by the third party. Any issues, disputes or claims arising from your booking or stay must be resolved directly with the third party. We will not be responsible or liable for any loss, damage or inconvenience caused by the third party’s actions or omissions.”

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Some member exclusive perks may only be available in the classic booking portal

Our hotel is also a proud recipient of the Sharecare VERIFIED™ health security badge by completing and maintaining verification on more than 360 global health security standards to help ensure guest and employee safety.

Our hotel has achieved a 100% score to the ‘Clean & Safe Malaysia’ guideline developed by the Malaysian Association of Hotels (MAH) and supported by the Ministry of Tourism, Arts and Culture of Malaysia (MOTAC). We are proud to achieve this accreditation and will always maintain strict COVID-19 health protocols of exemplary standards to ensure guest and employee safety.

Highlands Hotel  Room Enquiry Hotline: +603 61052917
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CHECK-IN INFORMATION
Check-in will be done via our kiosks or mobile app at the RW Hotel lobby.

Exclusive lavish suites for high living

Bookings for the RW Hotel are exclusive to casino guests and Genting Rewards members (Gold & above).

Notes: 

Effective 21 January 2026, our Customer Care email, customercare@rwgenting.com, will no longer be in use.

For room reservation queries, please email to reservation.info@rwgenting.com

A room booking that has been confirmed cannot be transferred to another person. Guests are not allowed to check-in on behalf of another person. Failure to check-in will be considered as a no-show and a penalty fee will be charged. View Details.

Check-in 3pm
Check-out: 12pm


Renovation work in progress

As part of our continuous commitment to improving our property and services, we are renovating several floors at RW Hotel.  During this period, guests may experience some construction noise.

 We regret any inconvenience caused and greatly appreciate your understanding during this time.


 

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Swimming Pool

The swimming pool is reserved for in-house guests of RW Hotel, Genting Grand and Crockfords.

Location: Level 18, RW Hotel (Formerly known as Highlands Hotel)
Operating hours: 10:00am - 6:00pm daily

  1. There is no lifeguard on duty. Guests who use the swimming pool are aware of the risks and will not hold Resorts World Genting for any injuries or accidents that may occur.
  2. Jumping or diving is not allowed.
  3. Children under the age of 12 years must be accompained by an adult at all times.
  4. Guests under the influence of alcohol or guests who have recently eaten are advised to not use the swimming pool.
  5. Guests who have the conditions stated below are advised to not use the swimming pool:
    • Pregnant
    • Elderly
    • Immunocomprimised
    • Suffer from heart disease, high or low blood pressure
    • Uses anticoagulants, vasoconstrictors, stimulants, hypnotics, narcotics, tranquilizers, or sedatives
  6. Please observe a reasonable time limit while using the swimming pool to avoid nausea, dizziness, or fainting.
  7. Food and beverages are not allowed in the swimming pool.
  8. Please use the handrail to enter or exit the swimming pool.


 


 

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