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Southduet Live Concert
13.08.2024
Ella Konsert Jilid Akhir Ella Puteri Kota
26.10.2024
Angeline Teoh Concert 2024
26.11.2024
SAM HUI PLAY HARD SING HARD CONCERT 2024
28.09.2024
Dicky X Edmond Live In Concert 2024
14.09.2024
THIS IS MC 2 LIVE IN MALAYSIA 2024
07.09.2024
3 Divas In Concert 2024
30.11.2024
Huang Fei Live Concert
30.07.2024
Ram Chiang Live Concert
23.07.2024
20th Malaysia National Lion Dance Championship 2024
21.09.2024
22.09.2024
The Wynners’ "Farewell with LOVE" 2024 World Tour in Resorts World Genting
16.08.2024
17.08.2024
Siti Nurhaliza Love Is In The Sky
10.08.2024
11.08.2024
《CTRL+N》 OSN 2024 Live Tour – Malaysia
03.08.2024
Ella & WeiBird《Powerhouse LIVE Concert》
24.08.2024
Chiang Yu-Heng Journey of Life Concert
27.07.2024
Genting’s Highland Heroes
Every Friday - Sunday
Funtopia
08.04 - 22.09.2024
Firdhaus “Hello Again” Asia Tour 2024 – Malaysia
31.08.2024
01.09.2024
Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.
The refund process may vary based on the payment method you made when you purchased your tickets.
CASH PAYMENT
If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.
• Electronic Funds Transfer (EFT)
1) Submit the following documents via e-mail to customercare@rwgenting.com.
• EFT Form with complete information
• Photocopy of purchaser's MyKad or passport
• Scanned copy of tickets
• Or visit any of our ticketing counters* listed below
CREDIT CARD/ GENTING POINTS
If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account.
Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below:
• E-mail customercare@rwgenting.com, or
• Visit any of our ticketing counters below*
*Our Guest Service counters are located at:
IF THE SHOW/ EVENT IS CANCELLED
Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. You do not need to contact us to seek a refund.
Terms and conditions
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