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2024 WILBER PAN MAD LOVE CONCERT TOUR IN MALAYSIA, scheduled to be held on 20 July 2024 at the Arena of Stars, has been cancelled out of respect for the Coronation Ceremony of His Majesty Sultan Ibrahim, the 17th Yang di-Pertuan Agong of Malaysia. We deeply regret for any inconvenience caused and the rescheduled date for the tour will be announced at a later time.

Refund will be issued to customers who have purchased ticket(s) to this show according to the respective method of payment mode:

i. By Cash: Please complete the Electronic Funds Transfer (EFT) form and send the completed form along with a photocopy of your MyKad/passport to customercare@rwgenting.com.

ii. By Credit Card or Genting Points: An automated refund process is currently underway.

iii. The customer that purchased the ticket(s) by Cash or Credit Card shall receive the refunds within 3 months.

All customers are welcome to keep any physical tickets previously issued. There is no need to return the tickets to us.

For 20 July room bookings made on Resorts World Genting's website or app, email customercare@rwgenting.com to request for cancellation by 7 July 2024. Please include proof of purchase of Wilber Pan concert tickets along with any other relevant documents. For bookings made with third parties, please refer to the respective booking agents.

  

REFUND FOR POSTPONED OR CANCELLED EVENTS
 

IF THE SHOW/ EVENT IS POSTPONED

Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.

The refund process may vary based on the payment method you made when you purchased your tickets.

CASH PAYMENT
If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.

  • Electronic Funds Transfer (EFT)
     1) Submit the following documents via e-mail to customercare@rwgenting.com.
         • EFT Form with complete information 
         • Photocopy of purchaser's MyKad or passport 
         • Scanned copy of tickets

• Or visit any of our ticketing counters* listed below

CREDIT CARD/ GENTING POINTS
If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account.

Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below:

      • E-mail customercare@rwgenting.com, or
      • Visit any of our ticketing counters below*

*Our Guest Service counters are located at:

  • Level 2, SkyAvenue (opposite Sky VR)
  • Lobby Level, Genting Grand

IF THE SHOW/ EVENT IS CANCELLED

Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. You do not need to contact us to seek a refund.

Terms and conditions

  • We will take approximately 2 – 3 months to complete the refund process when we receive the completed document(s) from you.
  • We will issue refunds to the original purchaser according to the details recorded in our system.
  • Tickets purchased from unauthorised channels will not be acknowledged, and we will not entertain refunds.
  • Customers must seek a refund within the stipulated refund timeline. We will not entertain late submissions.
  • The Management reserves the right to change the terms and conditions at any time without prior notice.