We are committed to create a safe gaming environment via our Responsible Gaming program that helps our valued casino patrons to make informed choices to ensure their gaming remains free from gambling related harms.
As a responsible casino operator, we are also committed to ensure regulatory compliance with all applicable laws and regulations and to collaborate with the government, responsible gambling bodies and the community to minimize any negative social impacts due to gambling.
Resorts World Genting offers options for players to exclude themselves from all gaming activities in the casino either permanently or temporarily.
Permanent Casino Self-Exclusion
A permanent self-exclusion program to exclude you from entering our casino at Genting Highlands. Any revocation can only be requested after six (6) months from the date of the self-exclusion and is subject to our stringent review.
Temporary Casino Self-Exclusion (7-Day Cooling-Off Period)
Resorts World Genting has created a tool called Set My Limit for our guests to utilise at our casinos.
The Set My Limit tool is available for voluntary participation. It aims to assist our guests in controlling their gambling by setting their time and deposit limit at Electronic Gaming Machines (EGMs) in order to keep gambling enjoyable.
There are three limits that guests can choose to control their gambling:
How does it work?
Can I change the limit?
How is the duration and spending limit calculated?
Only gameplay on EGMs (e.g. slot machines and Electronic Table Games) using the Genting Rewards card will be considered to calculate the gameplay time and/ or spend.
More terms & conditions apply, please refer to the Terms & Conditions listed below.
You may enquire with our Responsible Gaming Ambassador if you wish to know more about the Set My Limit feature.
Responsible Gaming Ambassadors
Our Responsible Gaming Ambassadors are trained specialists who are available 24 hours a day, seven days a week to provide assistance and information on responsible gaming-related matters. They can assist players in enrolling in self-exclusion programs and/or referring players to professional counselling services. Details of all discussions are treated confidentially.
Responsible Gaming Corner
The Responsible Gaming Corner is a focal point for players seeking assistance with their gaming behaviours. The Responsible Gaming Corner is easily accessible and is located within the casino, and operates daily from 12nn to 12mn. The Responsible Gaming Corner is staffed by trained employees who are available to assist players with responsible gaming information and assistance and referral to Responsible Gaming Ambassadors.
Responsible Gaming Hotline
If you wish to speak to our Responsible Gaming Ambassador, please call our 24-hour hotline at +603 6105 9557.