Overview

Gambling is a form of entertainment. However, problems arise when an individual becomes a compulsive gambler.

Resorts World Genting has taken the responsibility of being proactive in promoting responsible gaming and providing assistance to those who require it.

If you answer “Yes” to at least three of the following questions, you may be at risk of developing a gambling problem.

  • Is gambling always on your mind?
  • Have you neglected your family and health for the sake of gambling?
  • Do you gamble or lose more than you can afford?
  • Do you neglect your career or business as a result of gambling?
  • Do you borrow money to gamble?
  • Do you have difficulty sleeping as a result of gambling?
  • Have you considered self-destruction as a result of gambling?
  • Have you considered illegal acts to finance your gambling habit?

For further information or assistance, please contact our 24-hour hotline at +(603) 6105 9557.

Persons below the age of 21 and Malaysian Muslims are prohibited from entering the casino premises.


Set My Limit


Resorts World Genting (RWG) is introducing a tool to provide information to our customers, known as Set My Limit.

Set My Limit tool is voluntary. It aims to assist you in having better control over your gambling experience by setting your time and deposit limit at Electronic Gaming Machines (EGMs).


There are three types of limits that you may choose:

  • Time-at-game limit
    • You may select the amount of time that you want to play for (e.g. three hours)
  • Time-of-day limit
    • You may select the time that you want to stop playing (e.g. 6pm)
  • Deposit limit
    • You may set the daily deposit that you wish to spend at EGMs (e.g. RM1,000)

FAQs

How does it work?

  • Set My Limit allows you to set how long, how much and/or what time you want to stop playing on EGMs.
  • Upon reaching the preset limit, your Genting Reward cards will be locked. You are unable to continue playing, however, you are able to cash out your credit.

Can I change the limit?

  • Yes, you can change the duration, time to stop and/or spend amount before hitting any of the limits that you have set.
  • For the deposit limit, the amount set shall be higher than the previous amount set.

How are duration and spend limit calculated?

  • Only gameplays on EGMs (e.g. Slot Machine and Electronic Table Games) with the use of the Genting Rewards card will be taken into consideration for the purpose of calculating the gameplay time and/ or spending.
    • Time-at-game limit
      • The calculation will stop when the Genting Rewards card is ejected from the EGM and it will resume when the Genting Rewards card is re-inserted into the EGM.
    • Time-of-day limit
      • The time will be tracked according to the time of the EGM’s system.
    • Deposit limit
      • The calculation of the deposit limit will commence upon inserting cash after the Genting Rewards card is inserted into the EGM’s card reader (this includes inserting cash into the Cash Deposit Machine using EGM card reader)).
  • All the limits will be reset on a daily basis at around 4am.

Terms & Conditions apply.


Question?
Enquire with our friendly Responsible Gaming ambassadors about the Set My Limit feature