Level 2, Genting Highlands Premium Outlets Terminal

Operating Hours: 24hrs

1. Child with a height below 90cm is entitled to a free ride.
2. Genting Highlands Premium Outlets Cable Car is a non-smoking attraction. Smoking of any product that produces smoke or vapour is strictly prohibited throughout the journey.
3. Pets are prohibited in and around the vicinity, including all stations and inside the gondola.
4. Guests aged 16 or under must be accompanied by a supervising companion with valid tickets, passes or wristbands and must be supervised at all times. We reserve the right to refuse entry to unaccompanied guests aged 16 or under.
5. If the Genting Highlands Premium Outlets Cable Car is closed for maintenance, service will be available at the Genting Gohtong Jaya Terminal, just a 15-minute drive away.
6. If you plan to disembark at Chin Swee Station, please keep your ticket(s) or QR code(s) in order to continue your journey to the top or leaving the resort from SkyAvenue Station.
7. Please be reminded that each passenger can bring one aircraft cabin size bag into the gondola. A surcharge of RM20 (one-way) or RM35 (return) will be imposed for bringing an oversized baggage into the cable car.
8. Each Standard Gondola can seat (10) passengers, including children. Glass floor gondolas can seat (6) passengers.
9. Wheelchair and stroller access are available for Standard Gondola. Only baby strollers are allowed in the Glass floor gondolas. Please inform our Team Members for assistance prior to boarding.
10. Please dress in appropriate attire at all times while taking the ride with Genting Highlands Premium Outlets Cable Car.
11. Guests are reminded to take care of their own belongings at all times, as the Management will not be liable for any form of damage or loss which may occur throughout the guest(s)’ journey, regardless if the damage or loss was caused by our negligence or otherwise.
12. If you have any comments or suggestions, please contact a Team Member of the Genting Highlands Premium Outlets Cable Car, who will be happy to assist you.
13. If there is any conflict or inconsistency between the English and other language versions of Genting Highlands Premium Outlets Cable Car rules and regulations, the English version shall prevail.
14. The Management reserves the right to take photographs and make audio and/or visual recordings in and around non-guest restricted areas of Genting Highlands Premium Outlets Cable Car from time to time and use the resulting images and audio and/or visual recordings, which may capture the portrait and/or voice of visitors, for reasonable purposes without payment to any person.
15. Taking photos and making audio and/or visual recordings in and around non-guest restricted areas of Genting Highlands Premium Outlets Cable Car for private use is permitted as long as other visitors are not disturbed or affected. Professional photography and videography used for commercial purposes must seek written permission from the Management.

1. The purchase of a Genting Highlands Premium Outlets Cable Car (“Cable Car”) ticket (“Ticket”), or online ticket (“Online Ticket”) implies your acceptance of Genting Highlands Premium Outlets Cable Car Rules & Regulations (“Rules & Regulations”) and General Ticketing Terms & Conditions.
2. Tickets may be declined if it:
   a. has expired;
   b. is invalid;
   c. was reported lost or stolen;
   d. is damaged;
   e. has been altered, defaced, re-printed or re-embossed; or
   f. contains other irregularities on its surface.
3. Tickets for Malaysian guests with disabilities (OKU) are sold at the ticketing counters only. Presentation of OKU card is required for verification purposes.
4. Ticket(s) or QR code(s) redemption is valid for 72 hours from the date of visit at Genting Highlands Premium Outlets Cable Car during its regular operating hours.
5. Ticket(s) or QR code(s) must be scanned at the turnstile for boarding. Please follow the designated lane based on the ticket type:
   a. Standard Gondola - Lane A, B & C
   b. Express Boarding - Lane D
   c. Glass Floor Gondola - Lane E

1. Scan the QR code(s) printed on the confirmation email at the turnstile for direct boarding without exchanging a physical ticket at the ticketing counter.
2. All guest(s) must retain their confirmation email(s) for inspection. The Management reserves the right to deny redemption for any guest(s) who are not in possession of a valid confirmation email.
3. No request to change the validity date of the confirmation email(s) shall be entertained.
4. The confirmation email is strictly non-transferable, not for sale or exchange and non-refundable under any circumstances, including external factors beyond our reasonable control (e.g. haze, inclement weather, governmental acts, acts of God, riots or strikes) and will be void if altered, defaced or tampered.
5. The Management reserves the right to:
   a. Require additional information or proof of identity from you for the purpose of redeeming the Tickets; and
   b. Deny your confirmation email redemption if you breach these Terms & Conditions or if, in our reasonable opinion, the transaction is fraudulent.
6. No delay or failure on our part in exercising any right, power or remedy under these Terms & Conditions shall operate as a waiver of such right, power or remedy.
7. These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and you hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia.
8. The Management reserves the right to review and revise these Terms & Conditions at any time.
9. These Terms & Conditions and the Rules & Regulations (including all subsequent amendments and updates to either or both of them) will be published at Resorts World Genting official website.

How long is Genting Highlands Premium Outlets Cable Car?
It is 2.8 kilometres from Genting Highlands Premium Outlets Terminal to SkyAvenue Station.

How high does Genting Highlands Premium Outlets Cable Car take passengers?
The ascent from Genting Highlands Premium Outlets Terminal (1,105 metres above sea level) to SkyAvenue Station (1,725 metres above sea level) is 620 metres.

How long is the journey from one end to the other?
The trip from Genting Highlands Premium Outlets Terminal to SkyAvenue Station takes about 10 minutes.

How many stations are there and can I stop midway?
There are three stations – Genting Highlands Premium Outlets Terminal, Chin Swee, and SkyAvenue. You can disembark at Chin Swee Station at no extra cost and use the same ticket to continue your journey either to the peak or to the Genting Highlands Premium Outlets Terminal.

Where can I board the cable car?
Passengers can board at Genting Highlands Premium Outlets Terminal, Chin Swee Station, and SkyAvenue Station.

What is the price of a ticket?
For the standard gondola, one-way ticket is priced at RM10 per guest or 9GP for Genting Rewards card member. An express boarding pass can be purchased for RM16. For the glass-floor gondola, exclusive online one-way ticket is priced at RM27 per guest or 30GP for Genting Rewards card member.

Where can I purchase a ticket?
The Genting Highlands Premium Outlets Cable Car ticketing counters are located at the Level 4, Genting Highlands Premium Outlets Terminal and SkyAvenue Station (Level 4, SkyAvenue).

How can I get to Genting Highlands Premium Outlets Cable Car from SkyAvenue?
You may follow the directional signages to guide you to the SkyAvenue Station located at Level 4, SkyAvenue.

How can I get to Genting Highlands Premium Outlets Cable Car from Genting Highlands Premium Outlets Terminal?
Once you reach Genting Highlands Premium Outlets Terminal, you can proceed to Level 4 of the building to board the cable car. There are directional signages to guide you along the way.

How can visitors get to Genting Highlands Premium Outlets Cable Car from Resorts World Awana or Genting Gohtong Jaya Terminal?
Free shuttle bus service is available.

How many passengers can fit into a gondola?
Each standard gondola can seat ten (10) passengers while glass floor gondolas can seat six (6) passengers.

How many passengers can Genting Highlands Premium Outlets Cable Car transport every hour?
Genting Highlands Premium Outlets Cable Car can carry 3,000 passengers per hour each way.

How fast does the cable car travel?
The gondolas travel at a top speed of 6 metres per second.

How many gondolas are there on Genting Highlands Premium Outlets Cable Car?
There are 100 gondolas on the line, including 10 which are fitted with glass floors.

How many towers does Genting Highlands Premium Outlets Cable Car have?
There are 22 towers in total, with the tallest tower standing at 53 metres high.

Can I bring my luggage on the gondola?
Passengers can take along one (1) aircraft cabin size bag per passenger on the gondola. Oversized baggage can be stored at the Baggage Storage Service located at Level 2, Genting Highlands Premium Outlets Terminal.