Travel in a contactless world
 

The global pandemic of 2020 has forever changed our lifestyles.

The metaphor “wearing a mask” became a literal way of living when we would no longer leave home without a protective mask.

Instead of greeting with a hug or handshake, we give out fist bumps from properly sanitized hands.

We became more self-conscious about being close to another human being, as social distancing became a standard norm for keeping our communities safe.

This new normal also affected the way we experience travel.

On top of the rigorous health and safety operating procedures already in place at Resorts World Genting, the premier integrated family resort also introduced a series of new contact-less measures to help guests enjoy their trip without compromising the quintessential holiday experience.

Among its latest pioneering initiatives is the Genting Electronic Money (GeM), introduced in 2021 as a fuss-free, safe, and convenient way to make payments when you are at Resorts World Genting. Going cashless on your trip means that you no longer need to risk carrying potentially contaminated banknotes or having to worry about losing your wallet. You might also save time from having to cash out at the register, as your payment is quickly deducted by a ‘tap and go’ concept!

Your GeM (Genting Electronic Money) would give you access to most services you expect to enjoy on your visit to Resorts World Genting. These include paying for hotels, flying on the highlands’ iconic cable car, dining, and most definitely, getting entry tickets to popular attractions such as the Skytropolis Indoor Theme Park and more!

Travelling with GeM (Genting Electronic Money) at Resorts World Genting is undoubtedly the smarter and safer choice.

Are you ready to enjoy greater peace of mind on your travel? Click the next tab to find out how with GeM (Genting Electronic Money)!

Go cashless with GeM (Genting Electronic Money)!

The Genting Electronic Money (GeM) lets you enjoy the convenience of making cashless payment for your trip at Resorts World Genting. With only one GeM (Genting Electronic Money) card, you can pay for most essential services for your holiday such as hotel accommodation, attraction tickets, and dining!

GeM (Genting Electronic Money) is the easiest way to get you around Resorts World Genting

What makes up GeM (Genting Electronic Money)?

Where you can use GeM (Genting Electronic Money)

There are currently more than 30 participating outlets and service providers where you can use your GeM (Genting Electronic Money) card! This list will grow from time to time as we work on expanding the benefits of your GeM (Genting Electronic Money) card – stay tuned for more.

 

How to start paying with GeM (Genting Electronic Money)

When you purchase a travel package containing free GeMTreats, you will also receive your GeM (Genting Electronic Money) card for free! Once you have your GeM (Genting Electronic Money) card, simply present it to a participating outlet when you’re ready to make a payment.

FAQ

GeM (Genting Electronic Money)

What is GeM (Genting Electronic Money)?
GeM (Genting Electronic Money) is an e-wallet that contains monetary prepaid value that you can use for making a payment a selected outlets or service providers at the resort. For each RM1 that you top-up to your GeM (Genting Electronic Money), you will get one (1) GeM (Genting Electronic Money).

How will I receive my GeM (Genting Electronic Money)?
You can top-up your GeM (Genting Electronic Money) via our top-up kiosks and/ or online banking (FPX).

The top-up of GeM (Genting Electronic Money) can only be in Ringgit Malaysia (RM). Foreign currency is NOT accepted.

(I) Kiosk

• GeM (Genting Electronic Money) Card
  You are required to purchase a GeM (Genting Electronic Money) Card along with your initial top-up amount before you can start using it. Upon initial top-up, a sum of RM2 only will be deducted from the initial top-up as a refundable deposit. The refundable deposit is a one-time charge and is not applicable for subsequent top-up transactions.
  
  
• Genting Rewards Card
  You can top-up your GeM (Genting Electronic Money) balance to your Genting Rewards Card. No refundable deposit will be charged.
  
  

(II) Online Banking (FPX)

• Resorts World Genting Mobile App
  You can top-up your GeM (Genting Electronic Money) balance through online banking (FPX) via the Resorts World Genting Mobile App. No refundable deposit will be charged.

Can I purchase more than one GeM (Genting Electronic Money) Card?
Yes, subject to RM2 that will be deducted from the initial top-up and held as a refundable deposit fo every GeM (Genting Electronic Money) Card purchase.

If I already have a Genting Rewards Card, can I purchase a GeM (Genting Electronic Money) Card?
Yes, subject to RM2 that will be deducted from the initial top-up and held as a refundable deposit for every GeM (Genting Electronic Money) Card purchase.

We recommend you to top-up GeM (Genting Electronic Money) balance using your Genting Rewards Card or use our Resorts World Genting Mobile App so that you can set a Personal Identification Number (PIN) of your choice for more protection.

How much can I top-up to GeM (Genting Electronic Money)? 
Please refer to the full Terms and Conditions displayed at   kiosks when you perform a top-up transaction.

How do I use my GeM (Genting Electronic Money)?
When making a payment using GeM (Genting Electronic Money) at the participating outlet or service provider, you have the following options:

(I) GeM (Genting Electronic Money) Card or Genting Rewards Card
Step 1: Present your GeM (Genting Electronic Money) Card or Genting Rewards Card to the participating outlet or service provider.
Step 2: Wave or tap your GeM (Genting Electronic Money) Card or Genting Rewards Card at the merchant terminal.

(II) Resorts World Genting Mobile App 
Step 1: Launch your Resorts World Genting Mobile App
Step 2: Tap on the “Pay” icon and key in your PIN
Step 3: Present the QR Code to the participating outlet or service provider merchant terminal

All participating outlets will display the GeM (Genting Electronic Money) logo  their premises.
You may also click here to view the full list.

Is a Personal Identification Number (PIN) required?
GeM (Genting Electronic Money) Card does not have a PIN.

If you are an existing Genting Rewards member, you are required to enter the PIN of your choice when you perform GeM (Genting Electronic Money) transactions and retail purchases at PIN-enabled terminals.

(I) Genting Rewards Card 

• Top-up GeM (Genting Electronic Money)
  A PIN is NOT required.
  
  
• Claiming back unutilized GeM (Genting Electronic Money)
  A PIN is required for any amount.

• Spending at participating outlets/ service providers using GeM (Genting Electronic Money)
  Entering your PIN is only required for transactions of RM250 and above
  
  

(II) Resorts World Genting Mobile App

• Top-up GeM (Genting Electronic Money)
  A PIN is NOT required.
  
  
• Spending at participating outlets/ service providers using GeM (Genting Electronic Money)
  Entering your PIN is only required for transactions of RM250 and above.

I do not have sufficient GeM(Genting Electronic Money) balance to complete a purchase. What should I do?
You have the following options:

(I) Top-up at any kiosks displaying “You can top-up  here!”; or

(II) Top-up through online banking (FPX) via Resort World Genting mobile app; or

(III) Pay such difference or balance in cash, credit card, and/ or any other payment modes that are accepted by the participating outlet or service provider.

How do I claim back my unutilized GeM (Genting Electronic Money) balance?
You may claim back your unutilized GeM (Genting Electronic Money) balance at any designated kiosks displaying “You can refund  here!”. If you do not claim your unutilized GeM (Genting Electronic Money) balance within two years from your last transaction date, the unutilized GeM (Genting Electronic Money) balance will expire and no refunds will be entertained.

How do I check my GeM (Genting Electronic Money) balance?

You may check your GeM (Genting Electronic Money) transaction history and balances from:

(I) Any kiosks displaying “You can top-up  here!”; or

(II) Resorts World Genting mobile app; or

(III) Receipts with the latest GeM(Genting Electronic Money) balance are shown when you make a GeM (Genting Electronic Money) transaction.

Does my GeM(Genting Electronic Money) have an expiry date?
Yes. If you do not claim your unutilized GeM (Genting Electronic Money) balance within two (2) years from your last transaction date, the unutilized GeM (Genting Electronic Money) balance will expire and no refunds will be entertained.I’ve lost my GeM (Genting Electronic Money) Card. What should I do?

There is no replacement of the GeM (Genting Electronic Money) Card and the unutilized GeM (Genting Electronic Money) balance will not be refunded to you.

I’ve lost my Genting Rewards Card. What should I do?
You may request a replacement card at any Genting Rewards membership counter for a small fee. Please report the loss of the card as soon as possible to avoid misuse of your GeM (Genting Electronic Money). Any loss of GeM (Genting Electronic Money) as a result of the misuse is not recoverable.

Can I keep my GeM (Genting Electronic Money) Card?
You can keep your GeM (Genting Electronic Money) Card. Please note that any claim for unutilized GeM (Genting Electronic Money) balance is subject to the expiry date as stated in the FAQ above.

I still have questions/ feedback about GeM (Genting Electronic Money).
Please reach out to us through Facebook Messenger.

Participating Outlets & Services Providers

Here’s where you can use your GeM (Genting Electronic Money):