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Complimentary Room Terms & Conditions

a) Complimentary room reservation is non-refundable if the room and/or package is cancelled or not used (no-show) and will be considered utilized.
b) Members that frequently fail to check-in to their complimentary stay upon confirmation may result in future complimentary offers being forfeited. For any rescheduling or cancellation, to email customercare@rwgenting.com
c) Charges do not apply if room is cancelled at least 48 hours prior to the date of arrival.
d) Failure to check-in will be considered as a no-show and a penalty fee will be charged.
 

Hotel

Penalty Fee
Crockfords170GP
Genting Grand55GP
Highlands Hotel45GP
Resort Hotel25GP
First World Hotel15GP

e) The Management reserves the right to alter, amend, delete or add to the stated terms and conditions or withdraw a promotion at any time without prior notice.

f) By confirming a room reservation, you are deemed to have agreed to the stipulated terms and conditions. Disputes will not be entertained.
 

IMPORTANT NOTE:

  • Amendment or cancellation of payment and reservation made on PACKAGES and SPECIAL RATE promotions will not be entertained.
  • Our liabilities in respect of any loss or damage to the items belonging to a hotel guest are governed by the Innkeepers Act 1952.
  • We will continue to fully adhere to the government SOPs throughout the resort and we seek our guests’ kind cooperation to do the same. 

 

Best Available Rates: Complimentary Entitlement

Effective 01.09.2017, all international tourists (non-Malaysians) will be charged a Tourism Tax of RM10 per room per night under the Tourism Tax Act 2017. This tax will be collected upon check-in.

Genting Rewards Member’s Promotion Information

a)Please note that the confirmation of your reservation is subject to room availability on a first come, first served basis. Other terms and conditions may also be reasonably imposed upon confirmation.
b) Invited members are allowed to reserve 01 complimentary room only on a single check-in date, subject to eligibility. Unless otherwise stated.
c) Prices and entitlements may vary depending on the booking and travel periods.
d) All entitlements are valid on the dates stated and cannot be exchanged for cash.
e) Any unutilized complimentary room will be forfeited according to the expiry date of the promotion.
f) All room rates in this promotion are subject to change at any time without prior notice at the Management's discretion.
 
Confirmation of Reservation
a) Please note that the confirmation of your reservation is subject to room availability on a first come, first served basis. Other terms and conditions may also be reasonably imposed upon confirmation.
b) Room booking is considered final upon issuance of a confirmation email and receipt of full payment. Please email us at  customercare@rwgenting.com immediately if you do not receive a response from us after 24 hours.
c) Failure to check-in will be considered as a no-show and a penalty fee will be charged.
d) Members are encouraged to log in to their account before making a reservation to enjoy exclusive offers. Refunds will not be given for reservations made without members’ login.
 
Transferability
A room reservation that has been confirmed is non-transferable. The hotel has the right to refuse or reject any check-in requests in the following cases: 
  • Reservation is check in on behalf of another person. Registered guest are bound to produce an original proof of identity (identity card/Passport) at the time of arrival in the Hotel. 
  • When the registered guest violates the stipulations of the hotel policy such as supplying, transferring, lease or inviting non-registered/ third parties to stay in the hotel rooms. 

The Hotel may, at it’s absolute discretion, cancel the reservation and take action against the individuals if found in violation and against the policy stated above.

 
Check-in (via reception or kiosk)
a) Original guest must be present for check in and present the following documents at the respective hotel for check in: 
- Original identity card (NRIC) or passport
- Genting Rewards card (used during booking)
- Confirmation email or web booking number 
- Sharer’s required to produce valid Identification for registration
b) Should there be any discrepancy with the details provided in any of the documents, the reservation will be considered invalid and refund will not be given.
c) The official check-in time is from 3pm onwards.
d) The official check-out time is 12nn (except for First World Hotel, where the check-out time is 11am).
e) A room deposit, to be made either by cash or credit card, is required upon check-in.
f) To request an invoice, guest may log in to https://www.rwgenting.com/en/einvoice.html

 

HOTEL-SPECIFIC REQUIREMENTS

Surcharge applies for the following service: 

GENTING GRANDDownload the Resorts World Genting mobile app to check-in online and receive the Digital Key for your room. NIL
HIGHLANDS HOTEL & GENTING SKYWORLDS HOTEL Download the Resorts World Genting mobile app to check-in online and receive the Digital Key for your room. Kiosk check-in and check-out available at the hotel lobby. 
NIL
RESORT HOTEL, GENTING SKYWORLDS HOTEL, & FIRST WORLD HOTEL 

Early Check-in Surcharge:

A.) 06:00am - 09:00am

B.) 09:00am - 12:00nn

C.) 12:00nn - 03:00pm 

A.) RM 20

B.) RM 10

C.) RM 5

FIRST WORLD HOTEL Check-in via the Front Office counter RM 15 
 

(for eligible guests who did not use the Express Self-Service Check-in Kiosk)

A.) Luggage delivery/collection services by bell counter personnel

A.)RM20 per luggage

 B.) Per luggage Refundable deposit for each trolley on loan for luggage self-service B.)RM 20 per trolley 
 C.) Late check-out charges will be imposed after 11am C.)Please enquire at the reception 
 D.) Special requests (connecting room/ mountain view/ near lift/ choice of room by location) D.)RM5 per transaction

Note:

  • All rooms are automatically assigned at the Express Self-Service Check-in Kiosk by the hotel booking system according to the room category.
  • Request for bedding type and non-smoking floor, subject to availability.