TAP . UNLOCK . UNWIND

TAP . UNLOCK . UNWIND
The RWG Digital Key
Convenient and easy to use digital key for mobile check-in exclusive for Genting Rewards members.

RESORTS WORLD GENTING HOTELS NOW POWERED BY RWG DIGITAL KEY

To get the most out of the Digital Key Experience, download the RWG app from the App Store or Google Play store. Check your upcoming trip and your hotel room booking in the RWG app. After you’ve checked via the app, you can choose to have a Digital Key delivered to your smartphone, or for those who prefer the traditional way, you may collect a magnetic key from any of our self check-in kiosks.

For those who prefer to use the traditional magnetic cards, fret not, we are still maintaining this service for you. While we understand your preference for magnetic cards, we deeply advise trying this more secure and hassle-free app service. Like they say, once you go APP, you don't go back!  

Your Digital Key is stored on your RWG mobile app for the duration of your trip. How to use it? Just TAP, UNLOCK, UNWIND! It's that easy!

Exclusive only to our Genting Rewards Members, try it on your next visit to Resorts World Genting. 

Have an upcoming trip? Install or Update to the latest RWG APP

HOW TO ACTIVATE THE DIGITAL KEY

1. Open the Resorts World Genting APP and go to the MY Trips section.

2. Select your room booking and follow the guided steps to Check-in and room selection.

3. Activate your digital key by approaching the Self check-in kiosk. 

4. Unlock your door
Turn on your Bluetooth and tap on the Digital Key to enter your room


TO CHECK-OUT

1. Open the Resorts World Genting app
Select your current stay for the “Checkout” button

2. Confirm check-out
Your Digital Key will be deactivated automatically

What can I do with my Digital Key?

Your Digital Key lets you access your room floor via the elevator and unlock your room door directly from the Resorts World Genting mobile app on your phone.

How do I receive my Digital Key?

Activate your digital key by approaching the Self check-in kiosk.

How do I unlock my room door with the Digital Key?

Turn on the Bluetooth function on your phone when you are within the range of an equipped lock. Tap on the “Unlock” button on your mobile app and the door will unlock automatically.

Does the Digital Key work on all devices?

The Digital Key can be used on iPhone, Android and Huawei devices, as long as your device is equipped with the latest version of the Resorts World Genting mobile app, Bluetooth and Internet access.

Can I use my Digital Key on more than one device?

The Digital Key is assigned only to the device used to perform the mobile check-in. If you require a second Digital Key for your roommate, please provide your roommate’s details during check-in. Your roommate must also have the latest Resorts World Genting mobile app on his/ her device in order to receive the Digital Key.

I’ve booked more than one room. How do I share the Digital Key with my travelling group?

During the mobile check-in, you will be required to enter the details of guests for the respective rooms. Please ensure that guests of each room have the latest Resorts World Genting mobile app on their device, so that they can receive the Digital Key to their room.

If I perform a mobile check-in, can I include a special request for my room selection (e.g. non-smoking room/ room near the lift/ room with a view)?

Yes. You may state your request during the mobile check-in. While we will do our best to accommodate your request, please note that all requests are subject to availability and may incur a surcharge.

Do I need to be a Genting Rewards member to receive the Digital Key?

Yes. Only Genting Rewards members can perform a mobile check-in and receive the Digital Key. Non-members may access their rooms using the usual RFID key card issued by the hotel front desk during the check-in process.

Can I share my Digital Key with someone else?

Please do not share your Digital Key with other people.

I’ve lost my smartphone/ check-in device. What should I do?

Please notify the hotel front desk immediately, so that we can deactivate your Digital Key to prevent any unauthorised access to your room.

I’m having troubles with my Digital Key.

Please approach the hotel front desk for assistance.

Can I request for a physical key card instead?

Yes, of course. Please let the hotel front desk know if you prefer to receive a RFID key card for your room.