Finance department handles all financial and monetary transactions that occur in all areas, mainly Hospitality, Casino, Shows, Overseas Operations, Theme Park, Transport and Utilities, Support Services, and Shared Services. Finance transactions include income audit, accounting, F&B cashiering, cost control, retailing, financial reporting, tax reporting, centralized payment, finance administration, iClaim, and payroll, among others. Other departments under Finance purview are Casino Treasury and Warehouse & Receiving Operations.

There are 6 hotels in Resorts World Genting ranging from 3 – 5 star ratings: First World Hotel, Theme Park Hotel, Resort Hotel, Awana Hotel , Maxims and Genting Grand. Hotel operations involve the Rooms division, which consists of Front Office, Housekeeping, PABX and Laundry departments; and the F&B division. There are about 100 F&B outlets at the Resort and 42 of them are owned and operated by GENM. The F&B division employs Service, Kitchen and Stewarding personnel, who provide services to the various types of restaurants, namely service outlets, buffet outlets, beverage outlets and self-service outlets, including the Genting International Convention Centre, the largest convention centre with pillar-less ballroom.

The main job scope of the Food Safety department includes collecting food samples from kitchen/outlets, conducting inspections at GENM outlets, warehouse, perishable store and participating in external and internal food audit to ensure food safety compliance and HACCP certification.

The P&E department is responsible for planning and organizing international and local entertainment to attract our target customers. Activities range from sourcing and providing live entertainment for Casino events and tournaments, engaging international resident shows, planning festivals and themed events, organizing venues for concerts and joint promo with 3rd party event management, show production, and private group functions for Casino, among others.

Property development department consists of three sections: Development Planning, Constructions and Projects. The department plays the role of a project leader in conveying the company’s development plans into reality. The team usually leads consultants namely, planners, architects, engineers, landscape and interior designers involved in a development project. The scope includes liaising with property heads / senior management on new plans or projects, preparing proper design and detailed execution strategies, overseeing quantity surveying, tendering, progress payment, obtaining approval from local authorities, and ensuring all construction works are in proper order, and finally overseeing the completion of projects.

The PR & Communications department is divided into three areas, namely Public Relations, Communications and Media Relations. The core function of the department is to strive to project positive image of the organization. Among its responsibilities include involvement in community and corporate event management; maintaining special liaison with government officials, embassies and official visitors to the resort; handling incidents and crisis management; planning publicity events and press invitation; preparing press releases; publication of ‘Xperience Genting’ magazine; resort-wide content management; handling social media and responding to customer feedback, among others.

Theme Park division consists of several sections, namely Admin & Planning, Attractions, Marketing, Retail & Leisure, Technical, Skyway & Bowling, and Video Simulation Machine (VSM). The core function of the division is to provide the ultimate customer experience at the indoor and outdoor theme park. Among the responsibilities include organizing themed events and activities, provide technical support and preventive maintenance, facilities management, marketing communication, conducting regular safety checks on rides, continual upgrading of facilities and services, among other duties.

Tenancy Management department is responsible for managing third party business operators at the Resort in terms of sourcing and leasing shop lots for retail, leisure and F&B businesses primarily located at First World Plaza. Other responsibilities include maintaining of facilities, walkways, courtyards and corridors of the Plaza; management of rental space for vending machines, public phones, lockers, media advertisement boards and rooftop antenna for Telco service providers; as well as to ensure repair works are carried out where necessary.

Resorts Planning department serves as a support division that drives and implements corporate initiatives and policies, including communicating it to internal and external parties. Among the core responsibilities include evaluating business proposals, performing financial analysis, risk assessment and other analysis, where applicable; conducting market research, market intelligence, and feasibility studies; as well as providing necessary briefs for senior management on strategic development activities.

Risk Management department was set up to ensure proper resort-wide management of principal risks and to implement effective control measures in mitigating its potential impact on the company. The department’s core responsibilities include establishing and implementing proper risk assessment framework through the technique of control self-assessment; to conduct workshops to familiarize department representatives with the framework and concepts of risk assessment, risk/control analysis and action plan; and assist the departments in identifying and evaluating controls within key functions of the respective business processes on a periodical basis; among other functions.

Total Quality Management (TQM) department functions as a quality control division that drives continual operational efficiency and service quality improvement. The core responsibilities include leading, managing and coordinating resort-wide quality initiatives by providing advisory services, training, and facilitation to operational areas; establishing and managing quality assurance procedures and systems; perform quality audits that include analyzing processes and making recommendation for improvement; designing and implementing programmes to promote awareness on quality improvement; and other activities that promote quality.